taking care

At Price Chopper and Market 32 we continue to support you and your families through this difficult and evolving time. Please check back daily for updated information.  

updated 8/31/2020

Best hours to shop

The busiest times of the day in our stores are 10am-5pm.  To enhance social distancing and reduce congestion, we recommend shopping in the morning or evening.  Please remember that we reserve 6am-7am for seniors and the immunocompromised.  All stores are open 7am-10pm daily.

One way aisles

As we continue to monitor what is best for the health and safety of our customers and associates, we have marked and ask you to adhere to one way aisle markers.  This change is an important contributor to our ongoing effort  to enhance social distancing and reduce congestion.  You will see clear markings on the floor to help with these directions.

Be safe. Shop alone.

Grocery shopping alone is the best way to minimize exposure for your household. It also makes it easier to maintain the 6′ rule between you and others while shopping and at checkout.

Be safe. Shop alone

ONE is important for the safety of many.

Be cautious. Wear a mask.

The virus that causes COVID-19 can spread from a person before they have symptoms. Take action to slow the spread by wearing a cloth face covering in public spaces, keeping at least 6 feet of physical distance, and frequently washing your hands.

As a reminder, we require everyone entering our stores to wear a mask if medically able to wear to do so.​​ A cloth face covering can be made from items around your home such as a scarf or cloth napkin. Make sure the covering reaches above your nose and below your chin.

Have questions? Click here

Supply chain update

Though we expect some disruptions, the overall supply chain is robust and there is currently no concern about the food supply. However, the rush to stock up on certain commodities, the increased demand in certain categories, and the impact of the coronavirus on elements of the supply chain mean that there are and will continue to be some short-term product shortages. We are doing our part to keep these disruptions to a minimum. You can check back here regularly for the latest news and information. 

Our Commitment

We continue to work to support and sustain all who are connected to us. We continue to keep our doors open to serve you, our lines of communication open to inform you and our best practices for illness prevention in place to protect you. We’re all in this together!

We're Hiring

We are currently accepting applications in our Price Chopper, Market 32 and Market Bistro stores. Join our team and help us support our community during this time.

An Important Message from President and CEO, Scott Grimmett

Over the weekend, Governor Cuomo announced that, as a part of the process of figuring out when and how to reopen New York’s economy, the New York State Department of Health (NYSDOH) wanted to conduct random COVID-19 antibody testing of people in various locations around the state.

To clarify, these are not tests to determine if someone currently has COVID-19. These are tests of people who do not believe themselves to be positive for COVID-19 but may have had it in the past. Many may not have even known if they were positive. The tests are needed as the State looks to decide which or how many people may be at risk when it begins to ease the quarantine.

The Department of Health came to us to see if it could conduct random antibody testing in some of our stores. Why in supermarkets? Because, due to current shutdown and social distancing rules, there aren’t many places where there are groups of diverse people and random tests can be conducted. The idea behind these tests is to get a random and varied cross section of the population.

There’s a lot going on in our stores right now and we are working diligently to protect our customers and teammates by continuing to refine our safety and social distancing protocols. We were also very glad to have the opportunity to continue to support New York’s leadership in this matter.

In the end, helping New York State as it works to figure out next steps was very important to us, so we agreed to allow NYSDOH to come into some stores to conduct these random tests. Initially, the DOH testers were a little overwhelmed with the response and had some difficulties conducting the tests and explaining their purpose. We saw reports on some social and local media that we were conducting COVID-19 tests in our stores which, of course, was not accurate. Those tests – to determine if someone is currently infected by the virus–- are only conducted by medical professionals and in specific controlled environments, not in grocery stores.

Again, to be clear, these tests are being conducted by NYSDOH in our stores. We have no responsibility as to where, when or how they conduct the testing. We have worked cooperatively to find better ways for NYS to get the information needed while keeping our stores safe and operational.

At Price Chopper/Market 32, we take our commitment to our communities seriously and want to do everything we can to help during these difficult times. We have taken extraordinary steps to protect our customers, teammates and the food supply. And, if by working with Governor Cuomo and his team on this project, we are able to help the discussions begin about when and how to move past this phase and into the next, we are more than happy to do our part.

3/23/2020

Valued Price Chopper/Market 32 Customers,

I would like to express my sincere and heartfelt thanks to you for having put your faith in our hands during these unprecedented times. As one of a few essential businesses that is always counted on, I can assure you that we are more committed than ever to taking care of you, taking care of our teammates and taking care of our communities.

Taking care of you

Please know that the food supply is not in jeopardy. We’re working hard to keep products flowing into our stores, including those that are in high demand. Beyond helping you feed and take care of yourself and your family, we’ve elevated our health and safety protocols to include:

  • Protecting you with the constant sanitation of high-touch areas
  • Closing from 10:00pm -7:00AM in order to facilitate restocking and comprehensive overnight sanitation
  • Extending a protected shopping environment to seniors and the immunocompromised, each morning from 6:00-7:00 AM

Taking care of Teammates

There are no words to describe how proud I am of our teammates. They continue to rise to the occasion, even in these unsettling times. I am truly grateful for the appreciation you continue to show them. We, too, are showing our appreciation for them and the ‘behind-the-scenes’ teams that support them, by way of increased safety protocols, increased compensation and schedule adjustments that accommodate their individual needs, such as childcare and other support. And, given these adjustments, we’ve answered the call for more support at store level with the launch of a significant hiring program.

Taking care of community

Outside the four walls of our stores, we’re working with local coalitions and our established community partners at regional food banks, The Salvation Army, United Way, The Red Cross and the YMCA, which are also responding to the basic and most immediate needs of our communities. We’ve committed $350,000 in support of their heroic efforts on the health and human services front and will continue to extend ourselves.

Rest assured that we are working tirelessly to support and sustain all who are connected to us. We continue to keep our doors open to serve you, our lines of communication open to inform you and our best practices for illness prevention in place to protect you. We’re all in this together!

With best wishes for continued good health,

SG signature

Scott Grimmett
President and CEO

3/17/2020

Valued Guests,

In our continuing effort to respond to the unprecedented circumstances of Covid-19 and to better serve customers and communities across our 6-state footprint, I’ve made additional temporary adjustments to our store hours. Effective Wednesday, March 18, 2020, ALL Price Chopper, Market 32 and Market Bistro stores will close at 10:00 p.m. and reopen at 7:00 a.m. to facilitate the restocking of product and to perform additional preventative sanitation.

Additionally, to extend a more protected level of service to members of our communities who are most vulnerable to Coronavirus, ALL stores will pre-open exclusively to seniors from 6:00 a.m. – 7:00 a.m. each and every day, beginning on Thursday, March 19. And given the uneven flow of product, refund, return and raincheck policies have been temporarily suspended.

Please trust that we recognize the importance of our role as a provider of vital goods and services and will continue to adjust our business in response to the most urgent and developing needs of our communities. Despite the fact that some high-in-demand products are more difficult to keep in stock than others, I can assure you that the food supply is not in jeopardy and that we are committed to providing the highest possible level of service.

Our priority continues to be the health and safety of our teammates and guests. To that end, we will continue to keep our doors open to serve you, our lines of communication open to inform you and our best practices for illness prevention in place to protect you.

SG signature

Scott Grimmett
President and CEO

3/12/2020

 

Important Update

As we continue to monitor and adjust to the current environment, we will be making a temporary adjustment to our operating hours. In order to better serve our customers and communities we will be closing overnight in all stores effective immediately.This will give our store teams additional time to restock and perform additional preventative sanitation.

  • All stores will close at 1:00 AM and reopen at 6:00 AM until further notice.
  • Pickup and Delivery hours will remain unchanged although timeslots are in very high demand so please be patient if your desired time slot is not readily available.

 

Valued Price Chopper/Market 32 Customers,

We invite you into our stores, you invite us into your lives – and with that realization comes great responsibility. During these challenging times, the health and safety of our teammates and guests remains our top priority. Rest assured that we are diligently monitoring our areas of operation for any confirmed cases of Coronavirus (COVID-19) and implementing plans to minimize the spread of this virus not only in our stores, but in your communities.

Taking Care

As an illustration of our commitment, we have always had infectious disease protocols in place and continue to follow the reliable guidelines established by the U.S. Center for Disease Control (CDC), World Health Organization (WHO) and the Departments of Health in our operating areas. In addition to our existing sanitation procedures, we have bolstered our everyday sanitation efforts to ensure high touch areas are
sanitized frequently, created internal messaging to keep our teammates educated on illness prevention, and have contingency plans in place for business continuity should they be needed.

Taking Stock

Because we understand your need to protect your families, we are working to keep high-demand products in stock (sanitizers, disinfectants, OTC medication, paper products), though some remain in very limited supply across the U.S. As soon as the products that may be missing from our shelves become available in the marketplace, we will make them available to you. In order to get these high-demand items into the homes of as many of our customers as possible, we will begin to implement purchase limits on certain items.

Taking Out

During this time, if you can’t get to us, we will come to you. Instacart (our home delivery service) is
available in most of our operating areas. As with our teammates, those shopping and delivering orders are taking additional measures to promote cleanliness, such as regular handwashing and the use of hand sanitizer, per CDC guidance. Visit pricechopper.com to see options for delivery in your area. We have always worked to exceed your expectations, and to that end, we will work to keep our doors open to serve you, our lines of communication open to inform you and our best practices for illness prevention in place to protect you.

Sincerely,

SG signature

Scott Grimmett
President and CEO12

ANNOUNCEMENTS

TUESDAY 7/28 VERMONT

  • Vermont Governor Scott amended his executive order to require all individuals to wear facial coverings in public as of August The order requires: “Vermonters shall wear masks or cloth facial coverings over their nose and mouth any time they are in public spaces, indoors or outdoors, where they come in contact with others from outside their households, especially in congregate settings, and where it is not possible to maintain a physical distance of at least six feet.”

 

The order further notes face masks or coverings are not required when you are doing strenuous exercise or activities. They are also not required for – and should not be worn by:

• Children under the age of 2

• Anyone who has trouble breathing

• Anyone who is unable to remove the face mask without assistance

• Anyone who has a medical or behavioral reason for not wearing a face mask

The order explicitly states that a person who declines to wear a mask or cloth face covering because of a medical or developmental issue, or difficulty breathing, shall not be required to produce documentation, or other evidence, verifying the condition.

FriDAY 7/17 New york 

As a reminder, we require everyone entering our stores to wear a mask if medically able to wear to do so.

PREVIOUS ANNOUNCEMENTS

In compliance with the State of Vermont’s ban on disposable single-use plastic bags, stores in Vermont will no longer carry them effective Wednesday, July 1, 2020.

We encourage you to bring your own reusable bags or purchase one of ours.

To reduce the risk of contamination between teammates and customers, we ask that reusable bag owners pack their own groceries.

Handle-less paper bags are available for a 10-cent fee per bag. Handled paper bags are also available for a 15-cent fee per bag.

  • Counties with stores that are permitted to enter the green phase today June 22nd are Luzerne (stores 222, 173, 190), Monroe (236), and Pike (202).  Lackawanna County (135, 169) and Susquehanna County (185) may enter the green phase at 12:01am on June 26th.
  • • All Businesses may increase to 75% Occupancy (previously 50% in the Yellow Phase)
  • • Customers must practice social distancing.
  • • Customers must continue wearing masks
  • ONLY WHERE THIS A PROBABLE OR CONFIRMED CASE OF COVID19:
  • ● Close off areas visited by the person who is a probable or confirmed case.
  • ● Open outside doors and windows and use ventilation fans to increase circulation
  • ● Wait a minimum of 24 hours, or as long as practicable, before beginning cleaning and disinfection.
  • REQUIREMENTS REGARDLESS OF PROBABLE OR CONFIRMED CASES:
  • ● Stagger work and break start and stop times
  • ● Arranging seating in break room to prevent sitting next to/across from one another
  • ● Provide mandatory facial coverings to all employees.
  • ● Limit the public to 50% of the certificate of occupancy
  • ● Use only every other register.  Then, after 1 hour, rotate customers and employees to the previously closed registers while the other registers and their surrounding areas get cleaned.
  • ● Schedule handwashing breaks for employees every hour.
  • ● Assign an employee to wipe down carts and handbaskets before they can be provided to the next customer.
  • ● Require all customers to wear facial coverings and deny entry to individuals not wearing such facial coverings and then we have to provide alternative methods for pickup or delivery of medications and food.  Children under 2 do not have to wear facial coverings. Anyone with a medical condition does not have to wear a mask and we cannot ask for documentation proving such medical condition.

For the most up-to-date information on COVID-19, Pennsylvanians should visit https://www.pa.gov/guides/responding-to-covid-19/.

NYS Governor Executive Order NO 202-16 Face Coverings for Essential Workers Issued 4.13.2020

For all essential businesses or entities, any employees who are present in the workplace shall be provided and shall wear face coverings when in direct contact with customers or members of the public. Businesses must provide, at their expense, such face coverings for their employees. This provision may be enforced by local governments or local law enforcement as if it were and order pursuant to section 12 or 12-b of the Public Health Law. This requirement shall be effective Wednesday, April 15 at 8 p.m.

Instacart is Experiencing Major Delays Due to Skyrocketing Demand

Instacart’s time slots are filling up fast, with deliveries and pick-ups taking 2 to 5 days to fulfill. Further delays may be experienced on the day of receipt, due to longer wait times, staffing shortages and other variables. Please plan accordingly and thanks in advance for your patience.

Certain products are temporarily out of stock, so please expect substitutions to your order. Shoppers will do their best, but would appreciate your flexibility on quantities, sizes, and brands wherever possible. Still have questions? Please refer to our FAQs.

PHARMACY HOURS

Effective immediately for our the stores in MA, new pharmacy hours are listed below:

Mon- Fri: 7am-7pm, Sat: 7am-5pm, Sun: 7am-3pm

**The 7am-8am hour will be for seniors only.**

Pittsfield • Great Barrington • Webster • Gardner • Main & Cambridge • Worcester • Shrewsbury • Mountain Road 

REUSABLE BAG SAFETY

In an effort to reduce the risk of contamination between teammates and customers, we ask that reusable bag owners pack their own groceries.

BOTTLE RETURN

For sanitation purposes, we have temporarily suspended our bottle return operation.

As of 3/24/2020, all stores will close at 10:00 PM and reopen at 7:00 AM until further notice. ALL stores will pre-open exclusively to seniors and the immunocompromised from 6:00 AM – 7:00 AM each and every day. 

We are temporarily out of stock on certain items. Certain products may be limited to 2 per transaction.

  • • Paper Towels – Limit 2
  • • Bath Tissue – Limit 2
  • • Water – Limit 2
  • • Hand Sanitizer – Limit 4
  • • Household Disinfecting Wipes – Limit 2
  • • Isoproyl Alcohol – Limit 2
  • • Hand Soaps -Limit 4
  • • All Ground Beef & Ground Turkey – Limit 2
  • • All Chicken Breast, Drumsticks, and Thighs – Limit 2
  • • All Whole Chicken – Limit 2
  • • All Boneless or Bone-in Pork – Limit 2
  • • Pasta – Limit 4 packages
  • • Pasta Sauce – Limit 4 Cans/Jars
  • • Frozen Vegetables – Limit 4 Bags/Boxes
  • • Chops – Limit 2
  •  
  • TIME-SLOTAVAILABILITY
  • Pickup and delivery windows are currently in high demand and may be limited. Thank you for your patience!
REFUNDS, RETURNS & RAINCHECKS
For the safety of our customers and teammates during the coronavirus (COVID-19) pandemic, we have temporarily suspended our 
refund, return and raincheck policies. All sales are final.

As of 3/18/2020, all stores will close at 10:00 PM and reopen at 7:00 AM until further notice. ALL stores will pre-open exclusively to seniors from 6:00 AM – 7:00 AM each and every day, beginning on Thursday, March 19.cart

store information

STORE HOURS

Most stores will close at 10:00 PM and reopen at 7:00 AM until further notice.
Most stores will pre-open exclusively to seniors and the immunocompromised from 6:00 AM – 7:00 AM each and every day. 

For details on your specific store, please visit our store locator >

MASSACHUSETTS PHARMACY HOURS

Effective immediately for the stores in MA, new pharmacy hours are listed below:

Mon- Fri: 7am-7pm, Sat: 7am-5pm, Sun: 7am-3pm

**The 7am-8am hour will be for seniors only.**

Pittsfield • Great Barrington • Webster • Gardner • Main & Cambridge • Worcester • Shrewsbury • Mountain Road 

item availability

GROCERY

We are temporarily out of stock of yeast in most store locations.

We are temporarily out of stock of some items. Certain products may be limited to 2 per transaction.

  • • Household Disinfecting Wipes – Limit 4
  • • Household Cleaners – Limit 2
    • Dish Detergents – Limit 2
  • • Wipes – Limit 4
  •  
  • • Canned Soup – Limit 2
  • • Old El Paso/Ortega Taco Shells/Dinner Kits – Limit 2
  • • Paper Towels (4 roll bundles or larger) – Limit 2

HEALTH AND BEAUTY CARE

  • • Isoproyl Alcohol – Limit 2
  •  
  •  
  •  

Your health & safety. Our top priority.

Safe shopping involves of us all doing our part. With the wellbeing of everyone our top priority, we have undertaken a number of measures to ensure the safety of our customers and our teammates.

Before coming to our store, check here to find out about these initiatives, and what you can do to protect yourself and others.

We are committed to ensuring our customers and teammates remain safe and secure.

We have undertaken a number of measures within our stores to provide an optimal shopping experience:

• Dedicated shopping hours for seniors and other vulnerable members of our community

• Clear signage to indicate six-foot spacing and safe store navigation (one-way aisles)

• Increase in pre-packaged food offerings (bakery, cheese and deli)

• Limits on the number of customers allowed to enter the store at any one time

• Masks and hand sanitizer provided to sales associates for use throughout the day

• Plexiglass shields at check-out

• Reduced store hours to allow for expanded nightly disinfection

• Day-long cleaning and disinfection of high traffic areas

• As a reminder, we require everyone entering our stores to wear a mask if medically able to wear to do so.

 

Some reminders of what you can you can do as our partner in safety:

Please designate one person in your household to do the shopping

Wear a disposable face mask or re-usable facial covering

Limit your purchases of certain items that have been identified as having lower inventory levels

Respect social distancing

Do not enter store if you are not feeling well or show any symptoms

Thank you for doing your part!

BAGS and Bottles

Information on Bottle Returns

  • • Returns reopen on a limited basis on 5/20/2020

    – Will allow for one (1) customer at a time in the bottle return area

    – 150 container maximum ($7.50 value) per customer

    – Bottle area open 12pm-6pm daily

    • Full reopening 6/3/2020

    – Store specific limits on the number of people in the bottle return area

    – Will operate during regular hours

    – 240 container limit

• Plastic bags are banned

• Paper bags are available at 10¢ handleless and 15¢ handled

• Teammates will return to bagging in reusable bags

No dates yet for returning to regular service

No dates yet for returning to regular service.

There will be no updates as these states do not have bottle deposits.

Information on Plastic Bags and Reusable Bags

    • Formal order suspending the fee on plastic/paper expires on 5/15/2020. 

To reduce the impact on the environment, our New York stores will no longer carry disposable single-use plastic bags, effective Saturday, August 1, 2020.

We encourage you to bring your own reusable bags or purchase one of ours.

To reduce the risk of contamination between teammates and customers, we ask that reusable bag owners pack their own groceries.

Handle-less paper bags are available for a 5-cent fee per bag. Handled paper bags are also available for a 15-cent fee per bag.

Western MA/Berkshires

• Plastic bags are banned

• Paper bags are available at 5¢ handleless and 15¢ handled

• Teammates will bag in reusable bags.

Worcester (starting 9/1)

• Plastic bags are banned

• Paper bags are available at 5¢ handleless and 15¢ handled

• Teammates will bag in reusable bags.

Plastic bags are banned as of 7/1 for most of the state. For Shrewsbury, plastic bags will be banned starting on 9/1. 

Time slot availability

Instacart is Experiencing Major Delays Due to Skyrocketing Demand

Instacart’s time slots are filling up fast, with deliveries and pick-ups taking 2 to 5 days to fulfill. Further delays may be experienced on the day of receipt, due to longer wait times, staffing shortages and other variables. Please plan accordingly and thanks in advance for your patience.

Certain products are temporarily out of stock, so please expect substitutions to your order. Shoppers will do their best, but would appreciate your flexibility on quantities, sizes, and brands wherever possible. Still have questions? Please refer to our FAQs.

Refunds, returns & Rainchecks

For the safety of our customers and teammates during the coronavirus (COVID-19) pandemic, we have temporarily suspended our refund, return and raincheck policies. All sales are final. Thank you. 

Do you have an Instacart refund request? Please visit our Instacart Online Returns Page for steps regarding online returns. IMPORTANT:  Online refunds & returns do not occur in store. 

We’d like to give a big shout out to all of our store teammates
on the front lines during this unprecedented time. 

We’re all in this together ❤️

Thanks to Jason G in our Glenville NY Market 32 for the photo!