Instacart is Experiencing Major Delays Due to Skyrocketing Demand
Instacart’s time slots are filling up fast, with deliveries and pick-ups taking 2 to 5 days to fulfill. Further delays may be experienced on the day of receipt, due to longer wait times, staffing shortages and other variables. Please plan accordingly and thanks in advance for your patience.
Certain products are temporarily out of stock, so please expect substitutions to your order. Shoppers will do their best, but would appreciate your flexibility on quantities, sizes, and brands wherever possible. Still have questions? Please refer to our FAQs.
Pickup is this easy!
Create an online account or log into your existing account.
Don’t forget to use your AdvantEdge Card so you earn points on every purchase.
Start shopping. Once you’ve chosen your favorite items, pick a convenient time slot and check out.
Relax! Personal shoppers at your local store are trained to select the same fresh items you would choose.
Plus, you can leave notes about every item so that you get exactly what want.
And if you forget something, just text your personal shopper before they’re done.
Keep an eye out for notifications. Your personal shopper may have questions about substitutions!
Park in the designated spot and call us to let us know you’re here. We bring the groceries to you!
FAQ & Updates
Instacart is how we offer our customers the convenience of grocery delivery and pickup service. Instacart’s network of personal shoppers will grocery shop for you and either deliver your order directly to your doorstep or have it ready for pickup. For all pickup orders, one of our teammates will bring your order out to you! All you need to do is park in the designated parking spot.
Payment is submitted online directly to Instacart. After creating your order and selecting a desired delivery time, you’ll be prompted to submit your payment via a secure credit or debit card transaction. Cash, checks, gift cards, EBT/SNAP, and other forms of tender are not accepted as valid forms of payment at this time.
When payment is submitted online, your card will be charged with the anticipated charge for your items, including estimated taxes and fees. Any approved changes to your order during shopping can update the final total in your order receipt. These changes can include added items, replacement items, substituted items, or weighted items.
Instacart’s Customer Happiness Team can be reached 24/7 at (888) 246-7822. Instacart’s agents can issue refunds, route your feedback to the appropriate individuals, and answer any additional questions you might have.
You can also reach out to our customer service department at 1 (800) 666-7667 .