Did you know that our West Rutland and Rutland locations recently became a Market 32? To say we are excited would be an understatement. We have our incredible teams to thank for their tireless efforts and hard work to make these grand reopenings happen. We want to highlight a few teammates from each store for all they have done. Without further ado, let’s meet the crew!
West Rutland, Store #122 located at 100 Westway Mall Dr. West Rutland, Vermont
David Bishop, Store Manager
Dave began working for Price Chopper in 1991 as a Cashier while in high school. Over the years, he worked through the Grocery Department and eventually became a Co-Manager in 2012 and Store Manager in 2018. Dave has strong ties to the community as he grew up in West Rutland and is a lifelong member of the area. He currently lives in Rutland with his son Bradley and daughter Ava.
Shawn Stevens, Produce Manager
Shawn has worked for Price Chopper for 37 years and has held several positions from Dairy to Night Manager, and the last 35 years being in Produce. He served 25 years in the National Guard and a tour in Iraq, retiring in 2006. He is married and has twin sons that are 16. They all live in Rutland Town and are planning a move to the Philippines, where his wife is from, when he retires.
Kyle Guyette, Meat Manager
Kyle started his career with Price Chopper right here in West Rutland as a part time Courtesy Clerk. After a few years, he got his start in Meat as a part time clerk. After spending many years in various Price Chopper locations, he was able to return to West Rutland as a Meat Manager. While not working, he enjoys watching his kids play sports, as both are busy with hockey. His son is also active with tackle football and baseball as well. Both him and his wife Ashley like to visit new breweries and restaurants. He also enjoys strongman training and coaching youth football.
Laura McClure, Deli Manager
Laura has been with Price Chopper for over five years. She started out as a Deli Clerk and quickly moved up to Assistant Team Lead and then Team Lead. She loves her job and teaching her team new things, along with helping them to see their potential. She was quoted as saying, “It takes all of us to run a great department” and is proud to be a part of it.
Bobby Cooke, Grocery Manager
Bob started at Price Chopper in the Rutland, VT store eight years ago on the Night Shift as a Stocker. He then moved to working the day shift, helping in Grocery. Bobby worked his way up to being the Grocery Team Lead where he still works today with a great team! In his spare time, he loves spending time with his grandson going on adventures.
Jessica Hemple, Customer Service Manager
Jessica began her career with Price chopper over eight years ago as a part time closing Cashier. A little over a year later, she became an Office Supervisor and held that position until she became the Office Assistant Team Lead in January 2022. In November of 2022, Jessica became the Customer Service Manager on the Front-End. Her family has lived in West Rutland for the last nine years. Her husband is a local mechanic, and two of her children attend West Rutland School. Jessica’s oldest daughter attends Mill River and has also been employed by Price Chopper for the last three years.
Rutland, store 131 located at 38 Rutland Shopping Plaza Rutland, Vermont
Nick Mastronunzio, Store Manager
Nick Mastronunzio has 17 years in retail operations, six years of which he has been in a store manager role for two different organizations. He started in 2005 as a cashier working for Big Y Foods, and worked his way through the Meat Department and ultimately becoming Meat Manager by the age 21. Nick’s first store manager position was with Shoprite in 2017, and in 2021 made the move to Price Chopper and Market 32 for further career opportunities. He is a lifelong Connecticut resident and spent the past year working with the team in Middletown, CT. Nick was offered an opportunity to take Rutland Vermont through the remodel and steps to expanding the brand to a Market 32.
Greg Roth, Maintenance
Greg began his career with us in 1999 at 15 years old in West Rutland, store 122. He was transferred to our Bakery Department in Rutland, store 131 and then transferred to Maintenance. While he is responsible for keeping the store clean, he always goes above and beyond to help teammates and guests
Matt Landry, Grocery
Matt began his career with us 20 years ago. He has always been with the Grocery Department. He is thorough in his work, follows through completing projects, and can always be found with a smile on his face.
Check out more team photos from our Rutland store!
February 22nd is National Supermarket Employee Day! In any business, displaying exceptional customer service is the key to success. At Price Chopper and Market 32, we have a lot to be proud of with our hardworking, dedicated teammates whose customer service goes above and beyond. They are the engine that drives our company day in and day out!
Today and everyday, we want to honor our fantastic teammates whose customer service does not go unnoticed. We thank them for all they do!
Read below about some teammates who have shown exemplary customer service in our Price Chopper and Market 32 locations!
Market 32, O’Neill Highway (Dunmore, PA) #135
Charmaigne E. Santiago, Front-End Teammate
Charmaigne started her career with Price Chopper/Market in December 2021. There was an instant connection and we knew we had a winner bringing Charmaigne onboard. If you look up the definition of customer service, you will find a picture of Charmaigne Santiago!
There isn’t a day that passes that Charmaigne doesn’t receive a compliment. One of our customers wrote in, “Charmaigne makes every person smile. She is a kind, hardworking, lovely woman. I always try to get in her line.” Her bubbly spirit is contagious, and she instantly puts customers and teammates in a good mood. She is dependable, charismatic, earnest, and a true asset to our company. Charmaigne is always engaged and challenges her teammates to do the same. We are proud to have Charmaigne on our team!
Price Chopper, Erie Boulevard (Syracuse, NY) #172
Tyler Burgess, Customer Service Assistant Team Leader
Tyler has been with the company for almost seven years. Tyler started with us as a Part Time Maintenance Teammate at store 199 in Cicero. During Tyler’s time at Cicero, he worked very hard and learned anything he could. He went from Maintenance to the Cash Register and then to Supervising the Front End in a high volume store. Last year, Tyler was selected for our Associate Development Program (ADP) where Tyler went on to further his skill set by leaving Cicero to train in other stores. Tyler trained with us at Erie Boulevard, store 172 and then went to Clay, store 182 to train in the Cash Office. Tyler successfully graduated the ADP program and returned to us at Erie Boulevard where he is currently acting as our Customer Service Assistant Team Leader.
In Tyler’s short time back to the store he has already exhibited his exceptional service by being mentioned as a “Wow Teammate” on our Helpful Experience Shops not just once, but twice!
In Tyler’s spare time he is an avid bowler. Tyler is not just passionate about Customer Service, Tyler and his girlfriend are also very driven to help animals in need, as they foster cats that need homes as well.
Price Chopper, Cortland NY #178
Morgan McDonald, PAC Teammate
Morgan is a great asset to our store and to our customers. She is there whenever a customer or teammate needs her and will answer questions for any department. Morgan often receives compliments from customers when working in the aisles as she helps them find item locations. She will often come up to assist the Front-End by running the register, helping customers with a carry out, or assisting with an Instacart order. Morgan is very artistic and created a customized sign for Cortland’s participation in Trunk or Treat this last fall. We appreciate Morgan’s dedication and willingness to go above and beyond!
Market 32, Sutton MA #244
Richard Laflash, Bakery Teammate
Here at Market 32 in Sutton, MA, we have an exceptional teammate in our bakery department. His name is Richard Laflash. Rich never fails to be punctual on a daily basis with a smile on his face. He has been with our store since we opened in 2015.
For YEARS, the bakery team in Sutton has been receiving scores of 100% on mystery shops because of Rich and his excellent customer service skills. It is no secret that Rich goes above and beyond for any guest in need anywhere, anytime. He is known for going out of his way to escort guests to specific products they may be looking for. If Rich doesn’t know the answer, you can be sure he’ll do anything in his power to find out!
Rich is not only great with customers, but an asset to his team as well. He is well known for keeping a pristine donut and bagel case, knowing that it is the first thing the customers see when they walk in the front doors. Rich gives so much of his time and effort to the company. He comes in early or stays late if needed. He will even periodically come in on days off to help.
Expressing how Richard Laflash is exceptional is an understatement.
Malta Market 32 Grand Re-Opening: Meet the Team!
We have an awesome team over at our Malta, NY location. We’re excited to give them some shine. Through their hard work and efforts, we are able to re-open their store to a brand more Market 32! Learn more about our Malta, NY roster.
Store Manager: Paul Colwell
Shortly after graduating High School, Paul entered the US Navy. Upon completion of his service, he knew he needed to gain employment. Pondering his future in the Fall of 1990, he walked into the old Lenox, MA Price Chopper and put in his application. Paul was hired on the spot as a Part-Time Front End teammate. Originally, Paul had no aspirations of a career in retail, but was given the opportunity to train in other areas around the store and didn’t miss the chance. He learned produce, seafood, grocery, and receiving and from there became hooked on all the ins and outs of the daily operations of the store!
Paul’s first Full-Time opportunity was in the old Lee, MA Price Chopper as “third man on night crew.” Over the next 10 years, he held the positions of Assistant Night Manager, Night Manager, Assistant Grocery Manager, and Grocery Manager, expanding his experience over 18 different locations throughout Vermont and Massachusetts over that time. In 2003, Paul was promoted to Store Manager of the old Springfield, VT Price Chopper. From there, he went on manage our stores in Manchester, VT, Essex, VT, Barre, VT, New Lebanon, NH, Rutland, VT, and eventually, Malta, NY in the Winter of 2020.
All told, Paul’s Price Chopper journey has taken him to some type of work in 29 different stores and locations. He says he’s fortunate to have worked for any organization whose afforded him the many opportunities to learn, grown, and develop, all while enjoying a career he is passionate about. Paul says, “I have spent the last 32 years blessed to be a part of so many wonderful teams, and to have worked with teammates that are absolutely the best in the industry. Lastly, I am humbled by all those who were gracious in passing their knowledge onto me.”
We’re excited to have Paul and his team leading the way as we re-open the Malta store to a brand new Market 32!
Co-Manager: Jodi Clain
Jodi joined the Price Chopper team in 1996 as a Part-Time Deli teammate. She’s held positions of Assistant Team Leader and Deli Team Lead in our Saratoga Springs, NY, Clifton Park, NY, and Market Bistro locations, earning several awards for her leadership along the way. As Co-Manager of our Malta store Jodi exemplifies both a strong work ethic and outstanding leadership abilities.
General Merchandise Team Lead: Bob Pavone
Bob began his Price Chopper career in 1982 as a Part-Time teammate. After a stint as Full-Time Night Crew in 1989, Bob joined the old Hudson, NY Price Chopper as Assistant General Merchandise Manager. In 1990, he was promoted to General Merchandise Team Lead and has held the position for the past 32 years. As a leader in General Merchandise Bob is tremendous, but he’s an even more outstanding human being. Regardless of what Bob has in front of him on a daily basis, you’ll find him helping out his fellow teammates in other departments, all while fulfilling the needs of guests, and even making repairs on broken equipment. Bob continuously exemplifies compassion for others, and his selfishness makes him a valued member of our team. We’re proud to put the spotlight on his 40 years of distinguished service!