National Customer Service Day

Mia Teal

E-Commerce Marketing Department

In any business, displaying exceptional customer service is the key to success. Customer service is so important that it actually has its own day – January 17th!  At Price Chopper and Market 32, we have a lot to be proud of with our hardworking, dedicated teammates whose customer service goes above and beyond.

Today and everyday, we want to honor our fantastic teammates whose customer service does not go unnoticed. We thank them for all they do! 

Read below about some teammates who have shown exemplary customer service in our Price Chopper and Market 32 locations!

Market 32, O’Neill Highway (Dunmore, PA) #135

Charmaigne E. Santiago, Front-End Teammate

Charmaigne started her career with Price Chopper/Market in December 2021. There was an instant connection and we knew we had a winner bringing Charmaigne onboard. If you look up the definition of customer service, you will find a picture of Charmaigne Santiago!

There isn’t a day that passes that Charmaigne doesn’t receive a compliment. One of our customers wrote in, “Charmaigne makes every person smile. She is a kind, hardworking, lovely woman. I always try to get in her line.”  Her bubbly spirit is contagious, and she instantly puts customers and teammates in a good mood. She is dependable, charismatic, earnest, and a true asset to our company. Charmaigne is always engaged and challenges her teammates to do the same. We are proud to have Charmaigne on our team!

Price Chopper, Erie Boulevard (Syracuse, NY) #172

Tyler Burgess, Customer Service Assistant Team Leader

Tyler has been with the company for almost seven years. Tyler started with us as a Part Time Maintenance Teammate at store 199 in Cicero. During Tyler’s time at Cicero, he worked very hard and learned anything he could. He went from Maintenance to the Cash Register and then to Supervising the Front End in a high volume store. Last year, Tyler was selected for our Associate Development Program (ADP) where Tyler went on to further his skill set by leaving Cicero to train in other stores. Tyler trained with us at Erie Boulevard, store 172 and then went to Clay, store 182 to train in the Cash Office. Tyler successfully graduated the ADP program and returned to us at Erie Boulevard where he is currently acting as our Customer Service Assistant Team Leader. 

In Tyler’s short time back to the store he has already exhibited his exceptional service by being mentioned as a “Wow Teammate” on our Helpful Experience Shops not just once, but twice!

In Tyler’s spare time he is an avid bowler. Tyler is not just passionate about Customer Service, Tyler and his girlfriend are also very driven to help animals in need, as they foster cats that need homes as well.

Price Chopper, Cortland NY #178

Morgan McDonald, PAC Teammate

Morgan is a great asset to our store and to our customers. She is there whenever a customer or teammate needs her and will answer questions for any department. Morgan often receives compliments from customers when working in the aisles as she helps them find item locations. She will often come up to assist the Front-End by running the register, helping customers with a carry out, or assisting with an Instacart order. Morgan is very artistic and created a customized sign for Cortland’s participation in Trunk or Treat this last fall. We appreciate Morgan’s dedication and willingness to go above and beyond!

Market 32, Sutton MA #244

Richard Laflash, Bakery Teammate

Here at Market 32 in Sutton, MA, we have an exceptional teammate in our bakery department. His name is Richard Laflash. Rich never fails to be punctual on a daily basis with a smile on his face. He has been with our store since we opened in 2015.

For YEARS, the bakery team in Sutton has been receiving scores of 100% on mystery shops because of Rich and his excellent customer service skills. It is no secret that Rich goes above and beyond for any guest in need anywhere, anytime. He is known for going out of his way to escort guests to specific products they may be looking for. If Rich doesn’t know the answer, you can be sure he’ll do anything in his power to find out!

Rich is not only great with customers, but an asset to his team as well. He is well known for keeping a pristine donut and bagel case, knowing that it is the first thing the customers see when they walk in the front doors. Rich gives so much of his time and effort to the company. He comes in early or stays late if needed. He will even periodically come in on days off to help.

Expressing how Richard Laflash is exceptional is an understatement.

Interested in joining our team? Check out career opportunities at careers.pricechopper.com!

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